The Franchise Code
In my upcoming book, The Franchise Code: A Step-by-Step Guide to Structuring & Managing Franchises in Malaysia, I delve into two very foundational words in Franchisedom (Franchise Kingdom) —Sustainable and Scalable (or Sustainability and Scalability). These concepts are the bedrock upon which successful franchises are built, and they play a critical role in determining whether […]
A Simple Birthday Cake
A Simple Birthday Cake As I celebrated my 50th birthday yesterday (31.3.2025), a simple yet meaningful gesture made me pause and reflect. A Japanese restaurant where I dined surprised me with a birthday cake. It was a small act, but it made a deep impression. Yes, they had my details in their system, but when […]
McDonald’s Durian McFlurry
While waiting for my children after a church activity, I indulged in a McDonald’s Durian McFlurry, which comes with a unique spoon. This spoon isn’t a straw, as many assume, but rather an exclusive tool designed for efficiency. McDonald’s employees attach it to a machine to mix toppings into the soft serve, meaning it doubles […]
Around the Corner to Around the World
Around the Corner to Around the World by Robert Rosenberg is a remarkable book that provides deep insights into the rise, fall, and resurrection of Dunkin’ Donuts. Rosenberg, the son of Bill Rosenberg, was the CEO of Dunkin’ Donuts for 35 years, from 1963 to 1998, and also served on the board of directors of Sonic Corp and Domino’s Pizza.